Terms of use

These Terms of Use ("Terms") govern your use of Great Local Pros (the "Site"), operated by Pithe Digital Group LLC, an Oregon limited liability company ("Pithe," "we," "us"). By using the Site you agree to these Terms and to our Privacy Policy.

1. We're a directory, not a contractor

The short version: Great Local Pros helps you find local businesses. We don't do the work. When you hire a business you found here, your deal is with that business, not with us.

Great Local Pros is an online directory of local service businesses in U.S. towns. We publish information about businesses, such as name, phone, service area, category and license number. We are not any of the businesses listed. We do not perform, supervise, schedule, inspect or guarantee any service. We do not employ, hire, train, insure or act as an agent for any listed business. We are not a broker, contractor, licensing agency or insurer, and we are not a party to, and do not take payment for, any agreement between you and a business.

2. Use of the site

The Site is free to browse. Listings are provided "as is" — we make reasonable efforts to keep info accurate but cannot guarantee it. Always confirm a contractor's license, insurance, and references with the business before hiring them, especially for major work.

• You agree not to use the Site for any unlawful purpose.
• You agree not to scrape, copy, or republish substantial portions of the Site without our written permission. Individual listing facts (which are not copyrightable) are available via business owners directly.
• You agree not to attempt to circumvent our security measures, rate limits, or bot-checks.
• You agree not to use the Site to send unsolicited commercial communications to listed businesses or other users.

3. Older listings marked "Not verified"

A few older listings show only basic information (business name, phone, website and category) taken from public sources, such as the business's own website, business directories or state filings. These listings are labeled "Not verified." We have not checked them against our listing standards. If you own one of these businesses, you can claim it, correct it or ask us to remove it by emailing info@greatlocalpros.com. We handle these requests within 48 hours, free of charge.

4. Our listing standards, and what "checked" means

Before we list a business that applies, we check it against our listing standards. Our checks may include looking up a license on a government website, reviewing proof of insurance, confirming the business's identity and contact details, and calling or texting the business.

Each check reflects what we found on the date we did it. Licenses, insurance and business details can change after we check them, and we can't watch every job or confirm every statement a business makes. A listing, a "Checked" date, a "Featured" label or any other badge is not a recommendation, endorsement, warranty or guarantee of any business or its work. You decide whether to hire a business. Before you do, check its license and insurance yourself, get a written estimate and contract, and follow your state's rules on deposits. We may decline or remove any listing at any time, including when a business no longer meets our standards.

5. You hire the business, not us

In plain words: if something goes wrong with a job, like poor work, a no-show, damage to your home, an injury, a lost deposit or a billing fight, that's between you and the business. Tell us and we'll review the listing, but we can't pay you back or settle the dispute.

The legal version: Any quote, contract, payment, warranty or other dealing between you and a listed business is solely between you and that business. To the fullest extent the law allows, you release Pithe Digital Group LLC and its owners, officers, employees and contractors from all claims, demands and damages (actual and consequential) of every kind, known and unknown, that arise out of or relate to your dealings with any business you find through the Site, including property damage, personal injury, loss of money, delays and poor workmanship. If you are a California resident, you waive California Civil Code section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." If you live in another state, you waive any similar law that applies to you.

If you have a problem with a business, contact the business first. If that doesn't work, contact your state's contractor licensing board or your state attorney general's consumer protection office. Please also tell us at info@greatlocalpros.com so we can review the listing.

6. If you submit a listing, claim, or review

• If you list a business, you confirm that it meets our listing standards and will keep meeting them, that any license number you give us belongs to your business and is active, and that you will tell us within 7 days if your license or insurance lapses.
• You represent and warrant that the information you submit is true, accurate, and not misleading; that you have the right to submit it; and that submitting it does not violate any law or third-party right.
• You grant Pithe a non-exclusive, worldwide, royalty-free license to host, display, and distribute your submission on the Site and in related promotional materials.
• You agree not to submit content that is illegal, defamatory, fraudulent, infringing, deceptive, threatening, harassing, hateful, sexually explicit, or that contains malware or personal information about others without their consent.
• We may approve, edit (for clarity/formatting), reject, or remove any submission at our discretion, with or without notice.

7. Reviews — honest, first-hand, FTC-compliant

Reviews must reflect a real, first-hand experience with the business. Fake, paid, incentivized, or undisclosed reviews are strictly prohibited, per FTC guidelines (16 CFR Part 465). This includes reviews placed by the business itself, employees, family members, agents, or anyone with an undisclosed material connection.

• Submitting a fake or paid review is grounds for permanent removal from the Site and may be reported to the FTC.
• We do not suppress or hide negative reviews in exchange for payment.
• Businesses may flag a review they believe is factually false (not just negative); we investigate within 7 business days.
• We may, at our discretion, remove reviews that appear to be coordinated, inauthentic, or off-topic.

8. Premium listings, billing & refunds

Premium listings are $49.00 per month (founder rate), billed in advance via Stripe. Standard rate is $79.00/month for new subscribers after the first 500 nationwide founder spots are filled. Founder pricing is locked for the life of the subscription, but lapses if you cancel and rejoin.

• Cancel any time. No contracts, no exit fees. Cancellation takes effect at the end of the current billing period; the listing remains live until then.
• Refund policy. We do not pro-rate refunds for partial months (industry standard). If the Site is down for an extended period (more than 7 days in a billing cycle) or we materially fail to deliver advertised Premium features, you may request a pro-rated refund for the impacted period.
• Chargebacks. Please contact us before filing a chargeback — we resolve nearly all billing concerns within one business day.
• Free listings stay free. If we ever change pricing on the basic tier, existing free listings will be grandfathered in.

9. $995 Website Package

The website package is a one-time fee of $995.00 USD for production of one professional single-page website with copywriting, photo placement, contact form, mobile design, and basic SEO setup. One round of revisions is included. Specifics (scope, content, delivery date) are agreed in writing before work begins. Standard delivery is 5–7 business days from receipt of required content from you.

• 50% refund available if you cancel before we begin work; non-refundable once we begin (typically the day after payment).
• Optional hosting is $29/month, cancellable any time; you retain the site files.
• Optional domain is $15/year, registered in your name.
• Optional update plan is $149/year for text/photo changes as needed.

10. Intellectual property

Site design, code, original copy, logos, and trademarks are owned by Pithe Digital Group LLC. Business names and trademarks belong to their respective owners. Use of a business's name in a listing is nominative (descriptive) and does not imply endorsement or affiliation.

11. Indemnification

If you submit content to the Site (a listing, review, or otherwise), you agree to indemnify and hold harmless Pithe and its officers, employees, and contractors from any third-party claim arising out of your content, your use of the Site, or your violation of these Terms.

12. Disclaimers & limitation of liability

The Site is provided "AS IS" and "AS AVAILABLE" without warranty of any kind, express or implied, including (without limitation) merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant the quality, safety, or legality of any business listed, the truth of reviews, or that the Site will be uninterrupted or error-free.

To the maximum extent permitted by law, Pithe's total liability for any claim arising from or related to the Site is limited to (a) the amount you paid Pithe in the 12 months before the event giving rise to the claim, or (b) $100, whichever is greater. Pithe is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages. Some jurisdictions do not allow these limits; in those, our liability is limited to the maximum permitted by law.

13. Dispute resolution & arbitration

If a dispute arises, we'd like to try to resolve it informally first — please email info@greatlocalpros.com and give us a fair chance to fix it. If informal resolution fails, any dispute that can't be resolved between us shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in the State of Oregon, USA. You agree to arbitrate on an individual basis only — no class actions, class arbitrations, or representative actions are permitted, except where prohibited by law. You may opt out of arbitration by emailing us within 30 days of first agreeing to these Terms.

Either party may bring small-claims actions in their local court for qualifying claims.

14. Governing law & venue

These Terms are governed by the laws of the State of Oregon, USA, without regard to conflict-of-law principles. For disputes not subject to arbitration, exclusive jurisdiction and venue lie in the state and federal courts located in Multnomah County, Oregon.

15. Changes

We may update these Terms occasionally. Material changes will be posted on this page with the new "Last updated" date. Continued use of the Site after a change constitutes acceptance.

16. Contact

Pithe Digital Group LLC (Oregon)
Operating Great Local Pros
Email: info@greatlocalpros.com